Frame Fly 100% Satisfaction Guarantee

At Frame Fly, your satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring every customer is happy with their purchase. If your product arrives damaged or does not match the proof you approved during checkout, we will make it right.

Our Guarantee

If your order arrives damaged or differs from the proof you approved, you are eligible for a refund or replacement.

How to File a Claim

File a Claim – Click the link in your order confirmation or shipping email to access our Satisfaction Guarantee Claim Form.
Provide Details – Submit your order number, a clear picture of the item, and a brief description of the issue.
Receive a Return Label – Once reviewed, we will email you a prepaid FedEx return label.
Return the Item – Package the item securely and send it back using the provided label.
Choose Your Resolution – Once we receive the returned item, you can choose a full refund or a replacement.

Important Notes

• Claims must be filed within 30 days of receiving your order.
• The returned item must be in its original condition, excluding reported damage.
• Refunds will be issued to the original payment method within 5-7 business days of processing the return.
• Replacements will be shipped within 5-7 business days of receiving the returned item.

At Frame Fly, we value your trust and strive to provide a hassle-free experience. If you have any questions, our customer support team is here to help.